Returns Policy
The returns policy set out below applies to products purchased from any North Beach store, including the website.
In these Terms the expressions us, we, our and North Beach (including northbeach, NorthBeach and NORTHBEACH) are a reference to the North Beach Group and reference to you is the Customer.
Change of Mind
North Beach is committed to Customer satisfaction, and accept change of mind returns on all purchases that meet our specified criteria.
We do not accept change of mind returns on gift cards, underwear, earrings or Final Clearance products.
Final Clearance items will be clearly marked on the website and in store.
All returns need to be within 30 days (45 days for Locals) and in original purchase condition..
Please note if you make a change of mind return for a refund/credit - freight cost is not refunded.
Time Frame for Returns
All eligible items must be returned within 30 days of purchase (ordinary days, not working days).
Locals Loyalty Customers benefit from a 45 day returns period (ordinary days, not working days).
Where delivery has been delayed for an online order, we will take in consideration the delivery date, as well as the purchase date.
Unless a product is faulty or the wrong product was received, we will not accept any products returned outside of these time frames. No exceptions.
International Online Orders have 30 days to return product.
Clearance
Products identified and advertised as Final Clearance will not be accepted for returns, unless faulty. These will be clearly marked.
Returns Process
You can return products to your local North Beach store, or to the Online Returns Address.
For full returns instructions contact us on 0800 62 66 54.
All returns must include proof of purchase.
Purchases made in a North Beach store, including customer orders, are not eligible for a refund back to the original payment method through the online returns department. All instore refund requests will be credited against your North Beach account for the items value.
If you wish to refund this credit you will need to head into a physical North Beach branch to do so.
Couriered Returns
Returns sent via courier are at the customer's expense, and North Beach will not pay or reimburse return freight costs for any product that is returned for reasons other than faulty product. If your item is faulty, you are required to contact North Beach so a returns label can be created.
We recommend using a tracked delivery service. North Beach are not liable for any lost courier returns, and cannot track parcels not sent through a tracked service.
Once we receive the package, we will endeavour to inspect and process your returns within 24 hours to ensure you receive your exchange or refund as quickly as possible. We will send an email to confirm and update you on the process.
Returns are not processed over weekends as the Couriers do not operate.
If items are being posted back, please place any product packaging inside a satchel and do not attach any labelling to the outside of the packaging. If the packaging has been marked or is in unsatisfactory condition there may be a chance that we will be unable to exchange or refund the product.
If your product has been damaged in transit, please contact our customer service team and we will arrange to replace the damaged products.
If you have any problems with the returns process, please do not hesitate to contact our team
Faulty Returns
Items are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Items which are damaged or are affected due to normal wear and tear are not considered faulty.
Upon receiving your item, if your item is faulty (and unworn and unused), you can return it for a replacement or refund within 30 days (45 days for Locals). It is the consumer's responsibility to inspect all products and inform us of any faults as soon as possible.
If your item is faulty outside of the 30 days (45 days for Locals) or does not meet the above criteria, please contact us as soon as possible so we can guide you through the returns process as quickly as possible. You may be required to send us images of the deemed fault for a preliminary assessment. If deemed a potential fault, we will have the product returned and sent to the original supplier for an assessment. We do our best to move through this process as quickly as possible and try to have a resolution within 14 working days. If deemed a fault by the supplier we will repair, replace or refund the item as required. If your item is not deemed faulty we will ship the item back to you at your cost.
North Beach will always meet our obligations under the Consumer Guarantees Act 1993 to provide a remedy.
Please note that each supplier / manufacturer may have different warranty periods or service standards for faulty products. While we will endeavour to deal with all faulty products promptly, we do not have control over the repairs or assessment process for warranty issues. In some cases, such as most watches, products returned in used condition will be repaired instead of replaced and will not be refunded unless repair is impossible. For more information on your product’s warranty, please refer to the information included with the product.
For further information on warranties and faulty items, please contact our customer service team.
Returns Terms & Conditions
All products returned for refund or exchange must be returned in original saleable condition (unless faulty). Any packaged items must be returned with the original packaging in good condition or may not be accepted (unless faulty).
Gift cards and promo codes cannot be applied to exchanges.
North Beach will not accept any "Collect On Delivery" deliveries. Any returns sent "Collect On Delivery" will have the postage costs deducted from your refund.
For all returns (except faults which is addressed above), we will endeavour to process all returns as quickly as possible. During peak periods, North Beach cannot guarantee returns will be processed within 24 hours. During these periods some exchanges may not be processed if your requested product is out of stock and a refund will be processed instead. We recommend placing a new order online and returning your original items for refund to avoid exchange products selling out. You will receive an email to notify you whether a refund or exchange was made on your return.
Refunds will be credited through your original payment method.
Freight cost is non refundable when doing an online / instore return with us.
Afterpay, Laybuy & Store Order returns
All orders paid via Afterpay and Layby must be returned to the original store from which the purchase was made to process a refund, otherwise a store credit will be issued. Orders placed in store for delivery to your home must be returned to the store you paid at to process a refund, otherwise a store credit will be issued. This excludes faulty items.
Footwear
Please try footwear on using a clean surface to prevent any marks. Shoes that have dirty soles, stains or marks may not be accepted for return.
Clothing
All returned clothing must be in the same state in which it was dispatched and be free from dirt, stains, marks, odours and rips. Any clothing received in such state will not be accepted for return (unless faulty).
Underwear, Face Masks and Accessories
Due to hygiene safety, North Beach is unable to accept returns on underwear, face masks or earrings unless faulty.
Swimwear
We accept swimwear returns as long as all original tags and hygiene stickers are attached and garments are in perfect, re-sellable condition.
Any swimwear sold in a set must be returned in a set.
All swimwear must be tried on over underwear as we are unable to accept any soiled products for return and the item will be returned to you at your expense.
Our staff reserve the right to refuse any change-of-mind swimwear returns if hygiene stickers are not intact and the garments are believed to be worn.
For any further information please contact our customer service team
Last updated October 2020.
